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Kitchen Assistant – 20 hours per week

  • Cidade: London
  • País: United Kingdom
  • Anunciado em: 09/04/2018 7:32 pm

Detalhes do Anúncio:

As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave.

What you will be doing

Delivering a great customer experience at every stage of our customer journey
Welcoming our customers to the hotel
Listening to customers, managing any requests or issues with genuine warmth and interest
Working together with your colleagues to make sure you deliver consistently great service and helping each other
Learning about what is happening in your hotel and the local area and sharing this with the rest of the team and customers
Keeping your team and customer safe by following health and safety procedures, including regular fire and safety walks
Keep your line manager up to date with any problems and follow up where necessary
Helping with cleaning rooms or supporting other colleagues where necessary
Follow cash and banking procedures
Preparing food and drinks, taking care that every meal is served to brand standards
Maintain a clean and hygienic kitchen area
Carry out stock rotation procedures
Promote the food and drinks offering to customers from our bar-café menu and up sell products for each order
Pre-empt problems before they arise and resolve promptly when they do
What we’ll expect from you

To succeed in this role, you will need to demonstrate a genuine passion for customer service and enjoy working as part of a team. You will need a good understanding of the English language and be able to understand and communicate clearly with your colleagues and customers.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every team member are:

I care about people

I treat everyone in a way you would like to be treated
I am easy to work with
I have a can do attitude
I care about the impact my work has on others
I pay attention to detail

I do the little things that make a difference to our customers
I work to brand standards
I treat Travelodge time, equipment and stock as if it were my own
I drive for results

I hit targets in my role and work at the right pace
I take ownership of problems and try to fix them fast
I look for ways to avoid future problems
I look for ways to promote Travelodge

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Referência do Anúncio ID: 9695acbb1701eb81

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